Privacy Policy

Long Beach Waterbikes LLC
Effective Date: October 22, 2026

1. Introduction

This Privacy Policy describes how Long Beach Waterbikes LLC (“Company,” “we,” “our,” or “us”) collects, uses, and protects your information when you visit our website lbwaterbikes.com, book services, or interact with us online or in person.

By using our website or services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

  • Name
  • Email address
  • Phone number
  • Billing and payment details
  • Booking information (date, time, service selected)
  • Emergency contact information (if provided during waiver or booking)

Automatically Collected Information

When you visit our website, we may collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited and time spent on site
  • Cookies and tracking data

3. How We Use Your Information

We use your information to:

  • Process bookings and payments
  • Provide hydrobike rentals and wellness services
  • Send confirmations, reminders, and updates
  • Respond to customer service requests
  • Improve our website and services
  • Send marketing emails or promotions (you may opt out at any time)

4. Marketing Communications

If you join our email list, book a service, or opt in, we may send promotional emails or updates about events, classes, and offers from Long Beach Waterbikes LLC.

You can unsubscribe at any time by clicking the “unsubscribe” link in emails or contacting us directly.

5. Cookies, Analytics & Advertising

We use Google Analytics to understand how people use lbwaterbikes.com and our booking pages run by Bókun. We also use advertising tools from Meta (Facebook and Instagram), Google Ads and TikTok. These tools place cookies and similar identifiers in your browser so that we can show you ads for Long Beach Waterbikes on those platforms and measure whether our ads lead to bookings.

Under California law, letting these advertising partners collect information from our site is considered “sharing” personal information for cross-context behavioral advertising. Through cookies and pixels, the information shared is online identifiers (such as cookie IDs, IP address and device information), the pages you viewed, and whether you started or completed a booking.

Booking information sent to Meta: when you book on our website, we send Meta (Facebook and Instagram) a record of the booking, including the booking value, so we can measure whether our ads lead to bookings. With that record we send your email address, phone number, first and last name, ZIP code and a customer number in hashed form (scrambled with one-way encryption before it leaves us), along with your IP address, browser details and any Meta cookie IDs. Meta uses this to match the booking to a Meta account. We never send payment details to any advertising partner.

To opt out of this booking information being sent to Meta, email hello@lbwaterbikes.com or call (562) 546-2493 and we will stop including your information.

You can opt out of this sharing at any time on our Your Privacy Choices page. We also honor the Global Privacy Control browser signal: if your browser sends it, we treat it as an opt-out automatically. Opting out stops advertising cookies. It does not affect booking.

6. Sharing of Information

We do not sell your personal information for money.

We share limited data with trusted third parties only when necessary, such as:

  • Payment processors (PayPal and Square)
  • Booking systems and scheduling software (Bókun)
  • Email marketing providers
  • Advertising and analytics partners (Meta, Google, TikTok), as described in Section 5
  • Legal or regulatory authorities if required by law

All third-party providers are required to handle your data securely.

7. Data Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

8. Data Retention

We retain personal information only as long as necessary to:

  • Provide services
  • Meet legal, tax, and accounting obligations
  • Resolve disputes
  • Enforce agreements

9. Your Rights (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information we collect
  • The right to request correction or deletion of your personal data
  • The right to opt out of the sharing of your personal information for advertising, using our Your Privacy Choices page or the Global Privacy Control signal
  • The right not to be treated differently for using these rights

To exercise these rights, email hello@lbwaterbikes.com or call (562) 546-2493. We will confirm your request and respond within 45 days.

10. Children’s Privacy

Our services are not intended for children under 13 without parental consent. We do not knowingly collect personal information from children without appropriate authorization.

11. Third-Party Links

Our website may contain links to third-party websites or booking platforms. We are not responsible for the privacy practices or content of those external sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

13. Contact Us

If you have any questions about this Privacy Policy, please contact:

Long Beach Waterbikes LLC
Email: hello@lbwaterbikes.com
Website: https://lbwaterbikes.com